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Delivery Information

We will aim to pick, pack and send your order from our premises within 24hrs (Mon – Fri).  

Our standard shipping method includes protective packaging and is sent with Hermes UK tracked delivery. This means that you have the peace of mind that there will be a record of your order tracking whilst keeping the cost low. This service takes 2-3 working days from despatch and costs £2.95. In some instances, where beneficial or required, we may use a Royal Mail tracked service instead at no extra cost to you. You can also choose to upgrade your delivery to Royal Mail Special Delivery 1pm next day guaranteed for an additional charge.

Please allow one full week before reporting an order as undelivered. If after a week you still have not received your order then please contact us using the contact us form.  

Returns and exchanges

You can refund or exchange any product purchased from www.nurserystore.co.uk within 14 days of receiving your order. The item(s) must be in their original state, unused and in the original packaging. You must provide your details and order number with the returned item(s). You can download a returns slip here. You will need to pay the cost of returning the goods to us as we will not refund this. You however cannot return personalised items which are made specifically for you, unless faulty or miss-described. 

Returns should be sent to: Nursery Store, 3 Holsey Lane, Bletchley, MK2 3FH

This does not affect your rights if the product is faulty or misdescribed.

Privacy Policy

Here at Nursery Store, your privacy is very important to us and we will therefore only collect and use data we feel is necessary to the customer care and services we provide.

Our blog does not share personal information with third parties nor do we store any information about your visit to this blog other than to analyze and optimize your content and reading experience through the use of cookies. We are not responsible for republished content from this blog on other blogs or websites without our permission.

We do use third party companies to handle your shopping, check-out and payment process – These are Woo commerce, Stripe and Paypal. These are all reputable companies who uphold their own data protection in accordance with the law.

We take and store some personal information from shoppers, for example your name and contact details. This information is essential for us to be able to fulfill our duty in supplying you with the goods you have purchased. These details are stored within our own password protected systems and only shared with other companies in connection with the supply and delivery of your items – such as our delivery company Royal Mail and any suppliers who may deliver some personalised and large goods directly to you from their own premises. Your personal details are stored on our systems for a maximum of two complete financial years before being deleted. 

Our website does use cookies for our google analytics tracking and some other functionality. This is to enable us to optimise your experience, our pages and product ranges. You can turn off the use of cookies at any time by changing your specific browser settings.

In supplying us your email address at checkout you agree that Nursery Store may contact you with email notifications regarding your order status, and from time to time, updates and offers. We will also send you a request to review your order via Trust Pilot.

You can request that we delete your data at any point by using the contact us form. As a data subject you have rights. These rights can be found on the following link:
https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/

This privacy policy is subject to change without notice and was last updated on the 5th, January, 2019. If you have any questions feel free to contact us directly here: Contact us.

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