We will aim to pick, pack and send your order from our premises within 24hrs (Mon – Fri).
Our standard shipping method includes protective packaging and is sent with Hermes UK tracked delivery. This means that you have the peace of mind that there will be a record of your order tracking whilst keeping the cost low. This service takes 2-3 working days from despatch and costs £2.95. In some instances, where beneficial or required, we may use a Royal Mail tracked service instead at no extra cost to you. You can also choose to upgrade your delivery to Royal Mail Special Delivery 1pm next day guaranteed for an additional charge.
Please allow one full week before reporting an order as undelivered. If after a week you still have not received your order then please contact us using the contact us form.
Returns and exchanges
You can refund or exchange any product purchased from www.nurserystore.co.uk within 14 days of receiving your order. The item(s) must be in their original state, unused and in the original packaging. You must provide your details and order number with the returned item(s). You can download a returns slip here. You will need to pay the cost of returning the goods to us as we will not refund this. You however cannot return personalised items which are made specifically for you, unless faulty or miss-described.
Returns should be sent to: Nursery Store, 3 Holsey Lane, Bletchley, MK2 3FH
This does not affect your rights if the product is faulty or misdescribed.
Here at Nursery Store, your privacy is very important to us and we will therefore only collect and use data we feel is necessary to the customer care and services we provide.
We do use third party companies to handle your shopping, check-out and payment process – These are Woo commerce, Stripe and Paypal. These are all reputable companies who uphold their own data protection in accordance with the law.
We take and store some personal information from shoppers, for example your name and contact details. This information is essential for us to be able to fulfill our duty in supplying you with the goods you have purchased. These details are stored within our own password protected systems and only shared with other companies in connection with the supply and delivery of your items – such as our delivery company Royal Mail and any suppliers who may deliver some personalised and large goods directly to you from their own premises. Your personal details are stored on our systems for a maximum of two complete financial years before being deleted.
In supplying us your email address at checkout you agree that Nursery Store may contact you with email notifications regarding your order status, and from time to time, updates and offers. We will also send you a request to review your order via Trust Pilot.
You can request that we delete your data at any point by using the contact us form. As a data subject you have rights. These rights can be found on the following link: